Field Service Engineer

Minneapolis, MN

Job ID: 6105 Industry: Technical

Company Description:
Join  a North American market leader and one of the world' s leading providers of lighting solutions for both indoor and outdoor applications.  With sales over 1.9 billion, the company employs approximately 6, 000 associates and is headquartered in Atlanta, Georgia, with operations throughout North America, and in Europe and Asia.   Their innovative lighting solutions cover both conventional fixtures and advanced solid-state technology that can seamlessly integrate with powerful digital controls and daylighting to create greater energy efficiencies and a higher quality of light.   A century of tradition,  current financial strength and  a commitment to a sustainable future, ensures continued ability to grow, innovate and further capture the rapidly growing market opportunities.

Job Description:

The Field Service Engineer provides multi-brand, on-site technical support for all company' s products to end users, contractors, engineers, field technicians, and others. This role provides total system-level troubleshooting, installation, maintenance and service repair needs on company lighting and controls equipment.  Services include but are not limited to the startup of company Controls systems: job walkthroughs, project management, system programming, troubleshooting, and end-user training.  

The ideal candidate is bright, technically proficient, customer-focused, and self-motivated.  The individual must possess a professional demeanor, be results-oriented, and demonstrate excellent technical and communication skills.  Please note, this position requires up to 80% overnight travel, based on business needs.

Education/Experience:  Associate’ s Degree or Technical Degree or equivalent;   2 to 4 years applicable experience plus the education listed above.  Qualifications:  Experience supporting and troubleshooting lighting and lighting controls systems;  Experience troubleshooting electrical systems and the use of electrical diagnostic equipment such as mulitmeters and oscilloscopes;  Must be able to read and understand electrical plans, specifications, and installation documents;  Highly organized and able to function in a fast-paced work environment;  Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner;  Process-oriented and creative problem solver;  Computer networking skills 

Preferred Experience: Associates or Bachelor’ s degree with a focus in Electrical/Mechanical Engineering;  Understanding of DMX protocol is preferred.

Other Key Responsibilities:   When not at customer sites, responsibilities include providing remote technical support via phone and email to internal and external customers;   Maintain customer service logs and internal service records in a timely manner;    Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction;   Utilize the escalation process to resolve customer service delivery issues and conduct root cause analyses that will lead to effective problem solving.

Compensation and Benefits:

Highly competitive salary with OT available, bonus potential and  mileage reimbursement.  Complete corporate benefits to include major medical, dental and 401(k). 

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