Field Service Technician - EDM
Worcester Boston, MA US
As part of the global Corporation, our client draws from an extensive global source of support and innovation. The Corporation employs more than 60,000 people around the world, across a wide spectrum of industries including machine tools and controls, automotive, aerospace, industrial machinery, elevator, energy, metals, chemical, food and textile. This diversity, strength and stability trickles down to customers—who benefit from massive global R&D efforts and widespread knowledge base.
Our client is searching for a Field Service Technician for Laser machines.
This position requires heavy travel throughout the region, very good communication skills and the mechanical and electrical knowledge necessary to repair, troubleshoot, modify and test complex technical problems on industrial machine tool products for our customers. These services are provided on-site at our customer’s facilities and via telephone if situation permits.
The Pre-sales, Sales and Installation staff develops innovative solutions from the ground up. They can complement an existing operation with new hardware, software and processes to eliminate bottlenecks, improve accuracy and drive throughput. Our Applications group offers consultative support for new and existing customers while our regionalized Service Network is the most advanced and responsive team in the industry.
Diagnose complex technical problems and perform on-site repair.
Examine machines mechanically and perform repairs by dismantling machines and rebuilding mechanically.
Diagnose technical problems and troubleshoot via telephone.
Communicate professionally and effectively with customers via telephone.
Manage heavy inbound telephone load efficiently and in a professional manner.
Effectively interpret schematics and block diagrams to analyze and troubleshoot problem products.
Document in detail product problems and resolutions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working knowledge of how to read mechanical drawings and wiring diagrams.
CNC programming skills necessary
Ability to operate computer using windows operating systems.
Excellent oral and written communication skills.
Ability to work in a fast paced, team environment
Education and Experience:
2 year Electronic or Technical Degree.
2-5 years of field service experience in the machine tool industry a plus.
Skilled in Electrical measurement and inspection techniques.
(Voltmeter, Oscilloscope and other measurement equipment).
Experience in troubleshooting and repairing mechanical problems.
(Ballscrews, bearings, gearing and various way systems).
Skilled in mechanical measurement and inspection techniques.
Indicators, micrometers, gage blocks and optical comparitor. Laser Interferometer and ballbar a plus )
Compensation and benefits:
Our client offers an extremely competitive salary along with mileage reimbursement, a 401K, Health, Dental and Vision.