Customer Support Engineer/ Automation

Houston, TX

Job ID: 6391 Industry: Technical

 

Position Title: Customer Support Engineer - Automation 

POSITION SUMMARY

To install and service automated material loading, unloading and transfer devices on Punch Press, Laser, Press Brake and Shearing equipment at customer facilities. 

ESSENTIAL FUNCTIONS:

·          Proficient in troubleshooting mechanical, hydraulic, pneumatic, optical and electrical systems.

·          Able to precisely follow layout drawings and blue prints used in the installation of equipment.

·          Maintenance programming of PLC’ s.

·          Complete status reports on a daily basis and expense reports on a weekly basis.

·          Good customer relations and follow through.

·          Managing the total equipment installation process at Customer site.

·          Technical support and training to service engineers and customers, onsite and over the phone. 

NON-ESSENTIAL FUNCTIONS:

·          Use of Company applications software used in line control and part programming.

·          Applications and part programming is not required but considered a plus

 REPORTING RELATIONSHIP:

Reports to Area  Service Manager

 KNOWLEDGE:

A minimum two years technical school, Military training or equivalent work experience is required. 

SKILLS:

·          Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.

·          Ability to use hand tools, Volt/Ohm meter and Oscilloscope.

·          Working knowledge of computers and Windows OS.

·          Ability to read and interpret mechanical and electrical drawings.

 TRAVEL:

Extensive travel is required on a weekly basis and may require a weekend stay.

 MENTAL ABILITIES:

·          Ability to work harmoniously with others

·          Ability to accept and follow instruction

·          Ability to maintain positive attitude

·          Ability to work alone and without direct supervision.  

WORKING CONDITIONS:

LIFTING:   Average Weight: 50 lb.                   Frequency: Daily 

Compensation and Benefits:

  You are considered on the clock the minute you leave the door until the time you return. This position also includes a cell phone, laptop, tools and uniform. There could be some overnight travel. On overnight stays you will receive a per Diem  and all hotels will be directly expensed so nothing will come out of your pocket.  Car allowance will be included.

Benefits include medical, dental,  vision and 401(k).
Benefits:     Healthcare, Dental, Vision, Long-term Disability, 401K

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