Customer Support Engineer

Madison, WI

Job ID: 6497 Industry: Technical

Position Title: Customer Support Engineer  


To install and service automated material loading, unloading and transfer devices on Punch Press, Laser, Press Brake and Shearing equipment at customer facilities. 

  • Proficient in troubleshooting mechanical, hydraulic, pneumatic, optical and electrical systems.
  • Able to precisely follow layout drawings and blue prints used in the installation of equipment.
  • Maintenance programming of PLC’ s.
  • Complete status reports on a daily basis and expense reports on a weekly basis.
  • Good customer relations and follow through.
  • Managing the total equipment installation process at Customer site.
  • Technical support and training to service engineers and customers, onsite and over the phone. 


A minimum two years technical school, Military training or equivalent work experience is required. 

  • Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
  • Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
  • Working knowledge of computers and Windows OS.
  • Ability to read and interpret mechanical and electrical drawings.


Extensive travel is required on a weekly basis and may require a weekend stay.

Compensation and Benefits:

Competitive hourly pay (Plus OT),  .32/mile  and $150/mo vehicle allowance. You are considered on the clock the minute you leave the door until the time you return. This position also includes a cell phone, laptop, tools and uniform. There could be some overnight travel. On overnight stays you will receive a perdiem and all hotels will be directly expensed so nothing will come out of your pocket.   Benefits include medical, dental,  vision and 401(k).


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