Field Engineer

Chicago, IL 02056

Industry: Technical Job Number: 6615

As a company that has been in business for over 45 years, we as a group are well-positioned to have handled the lion’ s share of service issues, administrative procedures and everything else you can imagine. We understand urgency & ongoing changes in the market. We live it.

And while we are committed to being the global model for service, we haven’ t veered away from what’ s senior to any singular milestone; that being what’ s needed or wanted by the customer. So whether you are in hospitality, healthcare,  lighting  or protecting the environment treating wastewater, customer-tailored programs are readily available to help you increase up-time and economize on cost.

The Field Service Engineer provides multi-brand, on-site technical support for all company' s products to end users, contractors, engineers, field technicians, and others. This role provides total system-level troubleshooting, installation, maintenance and service repair needs on company lighting and controls equipment.  Services include but are not limited to the startup of company Controls systems: job walkthroughs, project management, system programming, troubleshooting, and end-user training.  

The ideal candidate is bright, technically proficient and  customer-focused.  The individual must possess a professional demeanor, be results-oriented, and demonstrate excellent technical and communication skills.  Please note, this position requires up to 80% overnight travel, based on business needs.

Education/Experience:  Associate’ s Degree or Technical Degree or equivalent;   2 to 4 years applicable experience plus the education listed above.  Qualifications:  Experience supporting and troubleshooting lighting and lighting controls systems;  Experience troubleshooting electrical systems and the use of electrical diagnostic equipment such as multimeters and oscilloscopes;  Must be able to read and understand electrical plans, specifications, and installation documents;  Highly organized and able to function in a fast-paced work environment;  Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner;  Process-oriented and creative problem solver;  Computer networking skills 

Preferred Experience: Associates or Bachelor’ s degree with a focus in Electrical/Mechanical Engineering;  Understanding of DMX protocol is preferred.

Other Key Responsibilities:   When not at customer sites, responsibilities include providing remote technical support via phone and email to internal and external customers;   Maintain customer service logs and internal service records in a timely manner;    Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction;   Utilize the escalation process to resolve customer service delivery issues and conduct root cause analyses that will lead to effective problem solving.

Compensation and Benefits:

Highly competitive salary plus mileage reimbursement.  Complete corporate benefits to include major medical, dental and 401(k). 
DMX, Lighting, PLC, All electronic/electrical fields from the military

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.