Field Service Engineer - Seattle

Seattle, WA

Job ID: 6467 Industry: Technical

Job Description:

The Field Service Engineer provides multi-brand, on-site technical support for all company' s products to end users, contractors, engineers, field technicians, and others. This role provides total system-level troubleshooting, installation, maintenance and service repair needs on company lighting and controls equipment.  Services include but are not limited to the startup of company Controls systems: job walkthroughs, project management, system programming, troubleshooting, and end-user training.  

The ideal candidate is bright, technically proficient, customer-focused, and self-motivated.  The individual must possess a professional demeanor, be results-oriented, and demonstrate excellent technical and communication skills.  Please note, this position requires up to 80% overnight travel, based on business needs.

Education/Experience:  Associate’ s Degree or Technical Degree or equivalent;   2 to 4 years applicable experience plus the education listed above.  Qualifications:  Experience supporting and troubleshooting lighting and lighting controls systems;  Experience troubleshooting electrical systems and the use of electrical diagnostic equipment such as mulitmeters and oscilloscopes;  Must be able to read and understand electrical plans, specifications, and installation documents;  Highly organized and able to function in a fast-paced work environment;  Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner;  Process-oriented and creative problem solver;  Computer networking skills 

Preferred Experience: Associates or Bachelor’ s degree with a focus in Electrical/Mechanical Engineering;  Understanding of DMX protocol is preferred.

Other Key Responsibilities:   When not at customer sites, responsibilities include providing remote technical support via phone and email to internal and external customers;   Maintain customer service logs and internal service records in a timely manner;    Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction;   Utilize the escalation process to resolve customer service delivery issues and conduct root cause analyses that will lead to effective problem solving.

Compensation and Benefits:

Highly competitive salary with OT available, bonus potential and  mileage reimbursement.  Complete corporate benefits to include major medical, dental and 401(k). 

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: