Field Service II Engineer
Kansas City, MO
This Company is currently responsible for serving the North American power systems and rail transportation with electrical and electronic products, systems and services. The products offered include gas circuit breakers, vacuum circuit breakers, power transformers, gas insulated substations, power electronics and electricity transmission technologies, generator services, nuclear power plant control systems, uninterruptible power supplies, rail transportation equipment, and Diamond Vision video display screens.
Perform service support activities, troubleshoot and repair single and three phase uninterruptible power supplies and peripherals to internal and external customers. Schedule technical sales or service support for customers including when there are emergency service calls.
Perform on-site customer service of UPSD products to include start-up service, preventative and remedial maintenance field modification, and testing.
Provide technical support to internal and external customers, including third party service organizations and end users, via telephone and email.
Inspect and test returned products and components and systems to determine defects and/or operational status
Schedule and provide emergency technical support and field service on an on-call basis.
Work with other UPS departments including Engineering to determine product solutions for improved performance and protection.
Identify, evaluate and repair routine product failures.
Support and make recommendations to improve Company policies and procedures.
Recommend service product offerings for the long-term maintenance of the capital investment; e.g., battery upgrades.
Troubleshoot malfunctions to a board level in an UPS system.
Troubleshoot and repair UPS system failures with minimal guidance.
Instruct less experienced technicians on troubleshooting system failures.
Maintain service records and documentation of services provided.
Submit accurate expense reports into the Company for reimbursement on a timely manner in accordance with Company policies.
Minimum Physical Requirements?
Ability to read, write, and follow instructions.
Ability to communicate well with all levels of employees and/or outside contacts.
Ability to multi-task and organize work effectively.
Ability to identify, analyze and repair product failures.
Ability to understand technical drawings and related material.
Ability to safely and correctly use hand and power tools and measurement devices
Ability to stand, sit, crawl, squat, kneel, twist, bend, and reach above the shoulders as required to perform essential job functions.
Ability to lift up to 50 pounds on a regular basis and up to 75 pounds on occasion.
Ability to work in outdoor and indoor environments as required to perform work.
Ability to climb ladders, stairs and high places as required during customer visits.
Ability to use appropriate personal protection equipment as needed.
Proficiency in oscilloscopes, voltage current power meters, power analysis meters, load banks and related equipment.
Ability to work with others to accomplish goals.
Ability to travel domestically up to 65% to perform job duties and satisfy customer commitments, often on short notice.
Hold a valid driver’ s license.
College Desired: Degree Associates
Desired Major: Electrical Electronics
Associates in Electrical Electronics or related technical field plus 2-5 years’ experience in troubleshooting and repair of a technical, electrical and/or electronic product or equivalent education and experience.
Developed knowledge of UPS products, services and peripherals.
Advanced knowledge and proficiency of mechanical and electronic test equipment.
Developed verbal and interpersonal skills to communicate with others on all levels, including customers, in a professional manner.
Developed computer skills with emphasis on MS Office products and MRP/ERP business systems.
Our healthcare benefits include medical, dental, vision, and prescription coverage. Dependent on location, MEAU offers Aetna HMO and PPO plans, including a high deductible health plan with a health savings account! Aetna has great online tools to help you find providers that are in-network & allows you to see your total claims (as well as an explanation of each benefit). As an employee, you and your family have access to our employee assistance program (Magellan Health), which covers mental health, substance abuse, and financial and legal support.
Flexible Spending Accounts
Mitsubishi Electric Automation offers both healthcare and dependent care flexible spending accounts. Our health savings account is also offered (and can be used in conjunction with our FSA) and has a company seed! These accounts allow you to lower your taxable income and increase the money you spend on qualified medical, dental, and vision expenses!
We believe in work life balance and ensure our employees have time off for rest and relaxation, as well as taking care of personal matters, so we offer:
Family medical leave
Personal leave of absence
401(k) – Mitsubishi US Companies Retirement Plan:
We offer a 2 percent company contribution. You can contribute up to 50 percent of your eligible earnings; we match up to 4 percent of your contribution (in addition to the company contribution). Employees are always 100 percent vested.
Employee life insurance - Company paid core coverage plus supplemental coverage up to five times your pay.
Dependent life insurance – Life insurance coverage on your dependents.
Travel Accident Insurance
Employee referral program
Going the Extra Mile (GEM) Recognition Program
Project Recognition & Reward Program
Tuition Reimbursement Program (eligible after one year of service)
Global Fit (an Aetna health club program)
Volunteer (VISION) events
Business casual atmosphere
Various employee discounts (Apple, Verizon, Brooks Brothers, KinderCare, Sprint, Mitsubishi/Chrysler/GM cars)