Field Service II Engineer

Warrendale, PA 15086-7537

Industry: Technical Job Number: 6846

Company Description:
 

This Company is  currently responsible for serving the North American power systems and  rail transportation with electrical and electronic products, systems and services.  The products  offered  include gas circuit breakers, vacuum circuit breakers, power transformers, gas insulated substations, power electronics and electricity transmission technologies, generator services, nuclear power plant  control systems, uninterruptible power supplies, rail transportation equipment, and Diamond Vision video display screens.

 

POSITION SUMMARY

 

Perform service support activities, troubleshoot and repair single and three phase uninterruptible power supplies and peripherals to internal and external customers. Schedule technical sales or service support for customers including when there are emergency service calls.

 

Perform on-site customer service of UPSD products to include start-up service, preventative and remedial maintenance field modification, and testing.

 

Provide technical support to internal and external customers, including third party service organizations and end users, via telephone and email.

 

Inspect and test returned products and components and systems to determine defects and/or operational status

 

Schedule and provide emergency technical support and field service on an on-call basis.

 

Work with other UPS departments including Engineering to determine product solutions for improved performance and protection.

 

Identify, evaluate and repair routine product failures.

 

Support and make recommendations to improve Company policies and procedures.

 

Recommend service product offerings for the long-term maintenance of the capital investment; e.g., battery upgrades.

 

 

Minimum Physical Requirements?

 

Ability to communicate well with all levels of employees and/or outside contacts.

Ability to multi-task and organize work effectively. 

Ability to identify, analyze and repair product failures. 

Ability to understand technical drawings and related material.

Ability to safely and correctly use hand and power tools and measurement devices 

Ability to stand, sit, crawl, squat, kneel, twist, bend, and reach above the shoulders as required to perform essential job functions.

Ability to lift up to 50 pounds on a regular basis and up to 75 pounds on occasion.

Ability to work in outdoor and indoor environments as required to perform work.

Ability to climb ladders, stairs and high places as required during customer visits.

Ability to use appropriate personal protection equipment as needed.

Proficiency in oscilloscopes, voltage current power meters, power analysis meters, load banks and related equipment. 

Ability to work with others to accomplish goals.

Ability to travel domestically up to 65% to perform job duties and satisfy customer commitments, often on short notice.

Hold a valid driver’ s license. 

 

 

Desired Education

College Desired: Degree Associates

Desired Major: Electrical Electronics

 

Company Benefits:

Health, Vision, Dental, 401K, Vacation pay, disability insurance and much more!

 

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