Field Service Technician-Industrial

Boston/Providence, MA

Job ID: 5731 Industry: Technical

Our client is currently seeking a Service Technician for our Industrial Weigh Price Labeling product line in Boston, MA.

Duties and Responsibilities
  • Perform equipment installations and/or service at various customer locations locally and nationwide if necessary.
  • Perform scheduled work on PM Programs and Service Contracts.
  • Responsible for maintaining a personal parts stock.
  • Technical Support for customers and distributors including on-call support (rotational basis).
  • Perform remote service and e-service.
  • Perform demonstrations of equipment capabilities, function and maintenance to operators and maintenance crews.
  • Handle technical correspondence with key customers.
  • Communicate technical issues and problems to Head Office and work together on solutions.
  • Prepare, communicate and publish technical documentations for regular installations and projects.
  • Comply with company objectives as regards to budget goals, profits and in fulfilling reporting requirements
  • Responsible for proper upkeep and maintenance of provided company service vehicle(s).
  • Responsible for the proper upkeep of company issued equipment (phone, laptop, tools etc.).

  • 70-80% travel required.


Essential Education, Skills and Experience

The ideal candidate, working mainly in an Industrial environment, would have a minimum of two years’ experience with mechanical equipment, and broad knowledge of Serial and Ethernet communications, along with strong computer skills.

·  High School diploma or equivalent

·  Excellent mechanical skills

·  Ability to read DC electrical schematics & apply OHM' s law

·  Basic knowledge of Hydraulics and/or Pneumatic systems

·  Ability to work independently

·  Travel of 70-80% dependably required

·  Overtime & occasional on-call shifts required

·  Previous industrial equipment repair experience helpful (but not required)

Compensation and Benefits
  • Extremely competitive salary
  • 401K with company match of 50%
  • Medical, Dental, Life Insurance, Long term Disability and an attractive vacation policy
  • Company vehicle, tools and measuring equipment, work clothes, pocket PC, and laptop


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