Premier Field Service Engineer

MI

Industry: Technical Job Number: 6914

Premier Field Service Engineer

Summary 

This position is responsible for installing, troubleshooting and repairing CNC machines. 

Principle Duties & Responsibilities 
  • Provide exceptional customer service 
  • Clearly and professionally interact with customers 
  • Work closely with customers and machines to ensure equipment operates within expected tolerances
  • Pursue machine diagnosis of our internal Product Support Group (PSG) to repair equipment
  • Work carefully with the PSG for technical assistance and provide them with diagnostic feedback
  • At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties
  • Use electrical and electronic knowledge to help troubleshoot and solve issues
  • Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics
  • Clean, replace or install parts to maintain smooth operation of machinery and equipment
  • Assemble, install, align equipment as needed
  • Accurately report technical conditions and information of machines to PSG and management
  • Interface with cross functional work teams such as applications, sales, engineering, production, etc. 
  • When needed, provide onsite training to customers for operation and/or repair of machines
  • Assist other Field Service Engineers as needed
  • Receive factory product training and technical service knowledge as needed
  • Submit organized and helpful service reports for each repair mission
  • Help to develop or adjust existing technical documentation
  • Work as required with minimal supervision in compliance with all safety requirements
  • Travel up to 100%. Travel includes regional and national travel
  • Must be able to lift 70 pounds without aid

Experience/Education 

Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid drivers license and record.

COMPENSATION AND BENEFITS:

Competitive hourly   an hour, OT, complete corporate benefits to include major medical, dental and 401 (K).   Tremendous growth opportunity!

 

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