Regional Service Technician

Jacksonville, FL

Industry: Technical Job Number: 5287

COMPANY DESCRIPTION

For over 65 years, we have been committed to offering products, solutions, service and advice to every customer with a vertical access requirement. No one can match our unique level of experience and this is the reason why the company is always involved when the going gets tough.

Understanding the requirements of every single customer project is not just a way to ensure customer satisfaction, this unique combination of curiosity and experience is actually the driving force of our entire group. We know that there are no short cuts to putting a smile on the face of a customer; therefore we work systematically to deliver solutions that make every project successful, firmly based on sustaining on-time delivery performance, high quality, reliability and availability.

Close to the customer, physically and mentally

With more than 21, 000 construction hoists, industrial elevators, mast climbing work and transport platforms in use, we are everywhere and have unmatched insight into customer needs.

As a leader of the rack and pinion industry, we develop suitable product applications based on our experience helping to identify and meet customer expectations and requirements.
Delivering a product is easy, helping you get the most out of your equipment during its long lifetime is the real trick and here is where our worldwide commitment comes in. We provide the full spectrum of after sales support services for as long as you operate the equipment. You can always count on continued customer support from local  company offices or an authorized representative.

Peace of mind

The company  provides peace of mind, covering everything from code compliance, safety of personnel to rapid access to spare parts and service. Every component delivered from our factories is subjected to rigorous safety control tests. Component materials and design are constantly tested and developed to further increase reliability and resistance to wear. All personnel and maintenance staff, including distributor and dealer personnel, undergo continuous safety, technical and maintenance training.

 

POSITION DESCRIPTION

The Service Technician will be based out of their place of residence.  This position will be required to perform field service functions of maintaining, inspecting, troubleshooting, repairing, and refurbishment of equipment installed in industrial applications such as power plants, cement plants, bridges, etc.   Must have; strong mechanical and electrical aptitude, knowledge of electric/mechanical theory and excellent customer service skills.  Will drive equipped service vehicle with parts inventory and travel to customer locations to deliver service. Will drive service vehicle home after work.  Must be drug-free, have a clean driving record, have a high school diploma or equivalent with good work references. Must be able to work flexible hours and overnight travel will be required.  Prior elevator experience highly valued. Full-time position with benefits.

Physical Requirements:

Possess physical ability to climb all structure types, where rack and pinion elevators are installed, in a safe manner, lift 80lbs, work in heat and cold, outside, at extreme heights and enclosed spaces as well. Sit, stand, walk, reach, lift, bend, squat, kneel, and drive for lengthy, extended periods. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  Include the following, other duties may be assigned.? Ability to use hand tools, power tools electrical meters, interpret mechanical and electrical drawings, properly complete paperwork, utilize computer software, online service system, eagerness to learn, learns and demonstrates safe work practices. ? Ability to travel which requires overnight, extended stays and work inconsistent hours.? Attends customer and company required safety and continuing education, orientation and site specific classes, and provides drug test results when required. ? Conduct oneself in a professional manner in all communications and dealings with customers and company personnel. ? Maintain adequate communication with the service manager and office.

 

? Suggests/recommends areas within the department to improve efficiency and cost.? Fulfills any additional requirements, which the service manager deems necessary and are in the best interest of the company.? Assists others and works well in a team. 

JOB REQUIREMENTS:? Be able to perform field service functions of examining, troubleshooting, repair, and refurbishment of rack & pinion elevators. ? Strong mechanical aptitude, basic knowledge of electric/mechanical theory and excellent customer service skills. ? Must be drug-free, have a clean driving record, have a high school diploma or equivalent.? Provide good work references. ? Ability to work flexible hours and some overnight travel will be required.   

 

CATEGORIES:

Entry Level:  Minimum 1 year basic mechanical experience, high school diploma. Scores > 75% combined average on the mechanical and electrical aptitude tests.  

Level 1:  Minimum 3 years traditional or rack and pinion elevator experience or a minimum of 4 years experience as a Field Service Technician in another industry. Scores > 85% combined average on the mechanical and electrical aptitude tests.

Level 3: Minimum 5 years traditional or rack and pinion elevator experience or a minimum of 10 years experience as a Senior Field Service Technician in another industry. Scores > 85% combined average on the mechanical and electrical aptitude tests. Formal electrical and/or mechanical training with certificates of completion or two years of college/graduate of an accredited Technical school.

Level 4:  Minimum 8 years traditional or rack and pinion elevator experience or a minimum of 4 years traditional or rack and pinion elevator experience combined with a minimum of 10 years experience as a Senior Field Service Technician in another industry. Scored > 85% combined average on the mechanical and electrical aptitude tests. Formal electrical and/or mechanical training with certificates of completion or two years of college/graduate of an accredited Technical school.

 

COMPENSATION & BENEFITS

Competitive salary.  Hourly wage depends on experience and licenses.  Opportunity for overtime.  Company vehicle, laptop, cellphone, and gas card….Complete suite of corporate benefits. 

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