Field Application Engineer II

Boston, MA 02101

Industry: Technical Job Number: 8804

Job Description

Company Background
Building on their tradition of technological leadership and innovation for more than 75 years, our client merged three existing automation product business units to form their current organization.
Under the leadership of their president and CEO, the sole mission of our client is to support the automation needs of North and Latin American customers with combined sales, marketing, service, engineering and manufacturing resources. This focused approach is being completed through a facility located in the Northern suburbs of Chicago where all aspects of automation support can be maintained, including manufacturing, engineering, training, customer service, repair, sales and warehousing functions.
Our client is part of a $40 billion global company serving a wide variety of industrial markets with a family of automation products including programmable logic controllers, variable frequency drives, operator interfaces, motion control systems, computer numerical controls, industrial robots, servo amplifiers and motors, and industrial sewing machines. The corporate philosophy of the company includes a commitment not only to providing superior solutions and service to their customers, but also to contributing to the local community and creating a rewarding work environment for its employees.
Customers of our client’s products can be assured of corporate customer support, as well as training at customer sites and other locations around the country, customer service representatives and technical support staff to provide troubleshooting and order processing services; easy-to-understand documentation and a library of support material to provide answers to questions, and repair service with rapid turnaround using custom, company parts. Solutions are what our client takes seriously, no matter how difficult the job.
Our client is seeking a Field Application Engineer II to provide engineering support for products and applications to sales channel personnel and key accounts. May also develop and/or deliver technical training to customers, distributors and company personnel on all of their products.
Home Office: Boston(surrounding area within 1 hr of airport)

Position Duties and Responsibilities  
Provide engineering support for products and applications to sales channel personnel and key accounts. May also develop and/or deliver technical training to customers, distributors and company personnel on all of their products. Provide on-site application engineering and product consulting. Serve as the escalated technical resource (subject matter expert [SME]) to ASPP's, and top distributors. Maintain technical documents and documentation on all products, as assigned. Develop technical/application notes where applicable, detailing start-up procedures of new products. Maintain current knowledge of new products and applications, through self-study, hands-on testing of demo units, seminar attendance, and enrolling in company courses. Provide technical product and solution training to customers, distributors and company personnel on all products. Actively identify opportunities for custom training classes. Deliver presentations to external organi­zations or entities. Document support case data utilizing CRM. Serve approximately 3 weeks per year on Technical Assistance Center (TAC) rotation (inbound telephone technical support).  
Supervisory/Management Responsibilities
Travel Requirements  
50-60% Travel for training and application support within Western Region. The primary territory for this position is the New England states.  
Essential Education, Skills and Experience   
BS in Electrical Engineering or equivalent experience. 3-5 years of application experience with industrial automation products. Experience with PLC, VFD, HMI, Servo, Control Networks, Motion Control and other industrial automation applications. Ability to develop and maintain in-depth, up-to-date technical knowledge, including the latest company products, and to serve as escalated technical resource (subject matter expert [SME]). Technical writing skills. Project management skills. Customer service and phone skills. Professional, patient, positive, confident communication tyle and attitude. Ability to write and perform technical product and solution training for groups. Organization skills, i.e. for documents, demos, work area and time management.
Beneficial Education, Skills and Experience 
Strong background in PLCs, VFDs, HMIs, Multi-axis General Motion Control, Networking, process control and IEC 1131 programming standards is preferred. Some experience with PC hardware and software required with specific experience in industrial applications is preferred.Ability to discuss customer application requirements on phone or in person.

Compensation and Benefits 
Extremely competitive salary. 401K. Health, Dental, Vision. Flex Spending. Employee Life Insurance, Dependent Life Insurance. Short Term Disability. Tuition Reimbursement. Vacation Days and Paid Holidays.

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