Field Service Engineer

Des Moines, IA 50330

Industry: Technical Job Number: 8380

Job Description


Join the largest manufacturer of fabricating equipment and industrial lasers in North America. Our client offers innovative, high-quality products and solutions in the areas of sheet metal processing, laser-based production processes and electronic applications.

POSITION:  Field Service Engineer


This position is responsible for installing, troubleshooting and repairing CNC machines.

Principle Duties & Responsibilities
  1. Provide exceptional customer service
  2. Clearly and professionally interact with customers
  3. Work closely with customers and machines to ensure equipment operates within expected tolerances
  4. Pursue machine diagnosis of our internal Product Support Group (PSG) to repair company equipment
  5. Work carefully with the PSG for technical assistance and provide them with diagnostic feedback
  6. At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties
  7. Use electrical and electronic knowledge to help troubleshoot and solve issues
  8. Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics
  9. Clean, replace or install parts to maintain smooth operation of machinery and equipment
  10. Assemble, install, align equipment as needed
  11. Accurately report technical conditions and information of machines to PSG and management
  12. Interface with cross functional work teams such as applications, sales, engineering, production, etc.
  13. When needed, provide onsite training to customers for operation and/or repair of machines
  14. Assist other Field Service Engineers as needed
  15. Receive factory product training and technical service knowledge as needed
  16. Submit organized and helpful service reports for each repair mission
  17. Help to develop or adjust existing technical documentation
  18. Work as required with minimal supervision in compliance with all safety requirements
  19. Travel up to 100%.Travel includes regional and national travel
  20. Must be able to lift 70 pounds without aid



Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid drivers license and record. Experience with installation and repair of tooling machines.


Competitive hourly pay, OT, complete corporate benefits to include major medical, dental and 401 (K).  Tremendous growth opportunity!


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About Des Moines, IA

Ready to kickstart your career in the vibrant city of Des Moines, Iowa? Here's your chance to join a dynamic workforce in an area known for its unbeatable blend of big-city opportunities and small-town charm. Des Moines, known as the heart of Iowa, boasts a thriving job market, stellar educational institutions, and a rich cultural scene. From the striking Des Moines Art Center to the captivating performances at the Des Moines Community Playhouse, there's always something exciting happening here. Explore the beautifully landscaped Water Works Park or catch a game at the impressive Wells Fargo Arena, home to the Iowa Wolves basketball team. Don't miss out on the chance to make Des Moines your professional playground - browse our job listings today and take the first step towards an exciting career in this exceptional region.