Field Service Engineer

Detroit, MI 48201

Industry: Technical Job Number: 7974

Job Description


COMPANY: 

Join the largest manufacturer of fabricating equipment and industrial lasers in North America. Our client offers innovative, high-quality products and solutions in the areas of sheet metal processing, laser-based production processes and electronic applications.

POSITION:  Field Service Engineer

Summary

This position is responsible for installing, troubleshooting and repairing CNC machines.

Principle Duties & Responsibilities
  1. Provide exceptional customer service
  2. Clearly and professionally interact with customers
  3. Work closely with customers and machines to ensure equipment operates within expected tolerances
  4. Pursue machine diagnosis of our internal Product Support Group (PSG) to repair company equipment
  5. Work carefully with the PSG for technical assistance and provide them with diagnostic feedback
  6. At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties
  7. Use electrical and electronic knowledge to help troubleshoot and solve issues
  8. Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics
  9. Clean, replace or install parts to maintain smooth operation of machinery and equipment
  10. Assemble, install, align equipment as needed
  11. Accurately report technical conditions and information of machines to PSG and management
  12. Interface with cross functional work teams such as applications, sales, engineering, production, etc.
  13. When needed, provide onsite training to customers for operation and/or repair of machines
  14. Assist other Field Service Engineers as needed
  15. Receive factory product training and technical service knowledge as needed
  16. Submit organized and helpful service reports for each repair mission
  17. Help to develop or adjust existing technical documentation
  18. Work as required with minimal supervision in compliance with all safety requirements
  19. Travel up to 100%.Travel includes regional and national travel
  20. Must be able to lift 70 pounds without aid

 

Experience/Education

Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid drivers license and record. Experience with installation and repair of tooling machines.

COMPENSATION AND BENEFITS:

Competitive hourly pay, OT, complete corporate benefits to include major medical, dental and 401 (K).  Tremendous growth opportunity!

 
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