Field Service Engineer
New York CIty, NY 10259 US
Join the world leader in the design and manufacturing of lighting controls. Founded in 1961, the company is the driver of new technologies and the primary force behind the expansion of the lighting control market. The company controls the majority share of the world’s lighting control market, and has offices in the US, Europe, and Asia. This is a technology-centered and people-driven company. A private corporation, this company has a history of steady but significant growth and smart investments. The company has averaged double digit growth per year for years, and has consistently reinvested 10% of annual revenue back into research and development. The company has not had a layoff in its history.
A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology. In this position, you would be a key part of our expanding Field Service team as the expert at customer sites ensuring that our advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business. A tremendous opportunity to build your career in an innovative, growing company by developing a working knowledge of the company's systems and supporting our customers.
Responsibilities: Deliver exemplary customer service to company's customers in the field; Become proficient in servicing all company systems while following field service procedures; Troubleshoot and repair company's commercial system installations; Coordinate with on-site contractors and facility managers to ensure proper system installation; Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades); Work independently from your home office to accommodate the ever changing needs and priorities of our customers; Serve as a technical expert for legacy systems and products.
2 or 4 year college degree, technical school degree, or related experience; Strong Customer Service Skills; Willingness to travel a minimum of 30% of the time, market dependent; Occasional international travel is required; Work from a home office: 3-10 years work experience in electro-mechanical or related field; Experience with troubleshooting electrical systems; The ability to professionally interface with a wide range of customers from contractors to specifiers; Computer networking experience a plus; Highly organized and accustomed to a fast-paced work schedule.
COMPENSATION AND BENEFITS:
Highly competitive base salary, OT, full benefits, performance based bonuses based on territory and company performance, car allowance, cost of living allowance for higher cost areas. Tremendous growth opportunity! Total compensation range in the $70's & up!