Field Service Technician
Concord/Manchester, NH US
Join the world's leading provider of on-road load handling equipment, intelligent services, smart and connected solutions. The customers range from single truck owners to international fleet operators across a wide variety of industries. As the industry pioneer and with a proud 75 year history, the company is committed to inspire and shape the future of intelligent load handling.
The company's product line consists of class-leading load handling equipment to include: loader cranes, forestry and recycling cranes, truck mounted forklifts, skiploaders and hooklifts, and tail lifts. They have award-winning service and crane operating systems...providing intelligent services and smart and sustainable solutions that add value to its customers.
The Field Service Technician will perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or company locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.
Main tasks and responsibilities:
Technical and product knowledge, Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment, Staying up to date with technical specifications of relevant equipment, Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction by following company's Customer Satisfaction Guidelines, Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager, Submit regular reports and keep adequate records by maintaining documentation in line with agreed standards, Make judgements about the most cost effective and efficient approach to providing service, Maintain documentation to ensure accurate invoicing to the customer, Manage and protect the security and traceability of spare parts, Recognize sales opportunities and communicate to District Service Manager, Continuous Improvement by providing feedback to District Service Manager to support continuous quality improvement, Coach/tutor junior colleagues and trainees as necessary, Conduct self at all times in a way that promotes a positive image of the company''s brand and follow rules of the Quality System.
What you’ll need to succeed:
- Driving license
- Minimum high school education/GED; Technical or Secondary College Preferred
- 3+ years of mechanical, hydraulic, or electrical operations or military equivalent experience.
Compensation and Benefits:
The company offers a comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment. A 401k program with company match, Personal time off and company-paid holidays, you may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business. A tremendous opportunity for career growth and competitive salary commensurate with experience.