Service Manager

Lenexa, KS 66062

Industry: Management Job Number: 8753

Job Description

Company Description

Great Company. Great People. Great Opportunities. Our client is a leading provider of infrastructure equipment and services for the small, medium and fortune 500 companies. The Company was founded in Lenexa Kansas in 1997 to ensure our clients have as close to 100% uptime with their computer and critical process infrastructure. Even though we supply equipment and services to our clients, the company is built by and fueled with people. Our business depends on selecting the right people and guiding them to grow within the organization. In 2021 we became an “Employee Owned “ (ESOP) organization with over 50 people in six locations. The company
 has built its foundation on threading expertise and experiences fostered by the professional culture and commitment of our people.

Position Description

As a Service Manager at Innovative Technology Solutions, you will be responsible for sales and day-to-day management of the service department. Managing and motivating an amazing team of Service Technicians and service salespeople will be your primary task. Continually improving efficiency and customer satisfaction along with creating proper business processes and practices will be a major focus.

Additional Duties Include The Following
• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes.
• Responsibility for revenue growth, P&L and associated costs/budget. • Lead, plan, measure and continuous improvement of all service and maintenance performance metrics.
• Oversee parts department activities, to ensure optimal customer service.
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability, and communication.
• Assess customer needs and resolve issues or schedule technician visits as required.
• Work with accounting to properly account for and bill all expenses associated with Service jobs.
• Develop and deliver training for the service technicians.
• Be actively involved in hiring and training of new service personnel.

Job Requirements
• Bachelor’s Degree preferred; High School Diploma required; Trade-School Degree a plus
• 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
• Strong motivational and leadership skills
• Excellent customer service skills
• Knowledge of maintenance accounting and P&L
• Basic computer skills particularly with Microsoft Excel

Compensation and Benefits
Competitive salary and bonus (depending on team performance). Best in class benefits offered includes medical, dental, vision, flex spending and health savings accounts; 401(k) retirement; ESOP participation, paid time off including sick, vacation, holidays, development, and career growth opportunities.

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