Inver Grove Heights, MN US
Join the world's leading provider of on-road load handling equipment, intelligent services, smart and connected solutions. The customers range from single truck owners to international fleet operators across a wide variety of industries. As the industry pioneer and with a proud 75 year history, the company is committed to inspire and shape the future of intelligent load handling.
The company's product line consists of class-leading load handling equipment to include: loader cranes, forestry and recycling cranes, truck mounted forklifts, skiploaders and hooklifts, and tail lifts. They have award-winning service and crane operating systems...providing intelligent services and smart and sustainable solutions that add value to its customers.
The Shop Service Technician will perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment. You will be responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities. Main tasks and responsibilities: Technical and product knowledge, Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment, Staying up to date with technical specifications of relevant equipment, Managing the customer, Respond to customer in a way instructed by the District Service Manager to maximize customer satisfaction, Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager, Submit regular reports and keep adequate records and maintain documentation in line with agreed standards, Make judgements about the most cost effective and efficient approach to providing service, maintain documentation to ensure accurate invoicing to the customer, Manage and protect the security and traceability of spare parts, Recognize sales opportunities and communicate to District Service Manager, Continuous Improvement and provide feedback to District Service Manager to support continuous quality improvement.
What you’ll need to succeed:
- Driving license
- Minimum high school education/GED; Technical or Secondary College Preferred
- 3+ years of mechanical, hydraulic, or electrical operations or military equivalent experience.
Compensation and Benefits:
The company offers a comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment. A 401k program with company match, Personal time off and company-paid holidays, you may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business. A tremendous opportunity for career growth and competitive salary commensurate with experience.